AI Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €80,000 - €100,000

Our organization is looking for an AI Support Specialist to join our global team. In this role, you will work closely with various stakeholders to identify and resolve technical issues.

Your key responsibilities will include:

  • Investigating and resolving reported issues related to account support or potential abuse
  • Ensuring compliance with clients' terms of service by monitoring reports of abuse on the platform
  • Becoming knowledgeable about clients' products and community standards
  • Utilizing market-specific knowledge and insights to develop scalable solutions that improve the support experience for users
  • Gathering, analyzing, and utilizing relevant data to develop ways to enhance the overall user experience
  • Recognizing trends and patterns, and escalating issues outside company policy to the global team
  • Identifying inefficiencies in workflows and suggesting solutions

Required Skills & Qualifications:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal and written communication skills, and empathy
  • High adaptability and a positive approach to challenges
  • The ability to make decisions, prioritize, solve problems, and work as part of a team
  • Effective time management and prioritization skills
  • The ability to consistently meet KPIs on time

Language Skills:

  • Fluent in Portuguese language on near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region
  • Advanced level of English (C1)

Why Apply?

  • A chance to work within a multicultural and diverse team
  • Internal opportunities for career progression – employees with good performance can become quality auditors, analysts, trainers, and team leads
  • No shift rotations – fixed working schedule
  • No previous experience required – full training is provided

A minimum qualification of a Bachelor's degree is required.

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