Reliability Escalation Specialist
4 days ago
Sysdig is a well-funded startup with a large enterprise customer base. We pride ourselves on delivering value to our customers and fostering a collaborative environment.
Job Summary
We are seeking a seasoned technical professional to join our technical support team. As a Customer Reliability Escalation Engineer, you will provide expert-level technical guidance and support to our customers.
Responsibilities
* Provide senior-level technical knowledge to CREs in the form of mentoring and consulting on complex issues.
* Collaborate with the development engineering team to ensure efficient resolution of engineering escalations, bugs, and feature requests.
* Develop and maintain technical training materials for internal team members.
* Assist in the triage and documentation of bugs and enhancement requests.
Requirements
* 5+ years of experience in a similar role or as a team/technical lead for enterprises in container management, cloud management, or cloud security.
* Advanced knowledge of Kubernetes, Linux, and scripting languages (Bash, Shell, Python, etc).
* Familiarity with public cloud providers (AWS, Azure, GCP, Oracle, and IBM Cloud).
* Strong problem-solving skills and ability to multitask.
Why Sysdig?
* Our open-source tools are widely used and loved by technologists and developers.
* We offer a competitive compensation package, including equity opportunities, and a flexible work arrangement.
* Our international culture has employees from over 40 countries.
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