Customer Service and Underwriting Professional
6 days ago
We're seeking an exceptional Customer Service and Underwriting Professional to join our dynamic team at American International Group, Inc.
About Our Team:
Our Customer Service/Underwriting Support team is dedicated to delivering top-notch services to our clients across Consumer and Commercial lines of Business. As a key member of this team, you will play a vital role in ensuring our customers receive the best possible experience.
Responsibilities and Expectations:
- Work collaboratively with the Customer Service/Underwriting Support team to provide seamless support and services to customers.
- Deliver high-quality support through multiple communication channels, focusing on timely and accurate responses to customer enquiries.
- Evaluate and resolve routine customer issues promptly, escalating complex matters to senior team members or relevant departments as necessary.
- Prepare and analyze renewal data to inform underwriting decisions.
- Collaborate with colleagues to promote policy benefits and retain existing customers.
- Support Underwriters by compiling data and completing routine tasks, enhancing the overall efficiency of the team.
- Liaise with internal stakeholders, including Claims and Finance Departments, to address queries effectively.
- Create detailed reports as needed to inform business strategies and goals.
- Contribute to maintaining and improving customer service standards, upholding company policies and procedures.
- Engage in quality control reviews to guarantee adherence to regulatory requirements.
- Partner with peers to identify areas for improvement and propose innovative solutions to optimize the customer service department's performance.
- Prioritize providing backup support to colleagues as required.
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