Senior Application Support Engineer

5 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

About the Role

We are seeking an experienced L2 Technical Support professional to join our EUC team at TN Ireland. As a leading law firm, we pride ourselves on delivering exceptional services and maintaining the highest standards of quality.

Key Responsibilities:

  1. Deploy and maintain SCCM software
  2. Research and test new applications for deployment
  3. Maintain and optimize Active Directory
  4. Develop and implement Group Policy to improve user experience
  5. Manage small projects and prioritize tasks to meet deadlines
  6. Escalate complex issues to the IT Service Desk and provide support
  7. Implement cloud solutions and technologies to improve efficiency
  8. Assist in managing and troubleshooting Azure instances
  9. Ensure high security awareness and compliance across End User applications
  10. Maintain the End User desktop experience through Windows Updates, AV components, and Applications

Requirements:

  1. Hold a relevant IT qualification or be willing to obtain one within the next few months
  2. Proven experience in IT project management and meeting deadlines
  3. Strong knowledge of SCCM deployments and troubleshooting
  4. Understanding of cloud concepts and models
  5. Skills in Active Directory and Group Policy management
  6. Excellent analytical and problem-solving skills
  7. Able to work independently or as part of a team
  8. Effective communication with colleagues and senior management
  9. Ability to work under pressure and meet tight deadlines
  10. Proficient in troubleshooting and resolving complex technical issues

Career Development:

As a valued member of our EUC team, you will have access to various learning and development initiatives tailored to your level. We believe in investing in our employees' growth and providing opportunities for career advancement.



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