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Transform Customer Experiences through Digital Innovation
2 weeks ago
We are seeking a highly skilled and motivated Digital Transformation Specialist to join our dynamic team. As a key member of our organization, you will play a crucial role in driving digital transformation and enhancing customer experiences.
In this exciting position, you will have the opportunity to work with cutting-edge technologies and tools, helping customers navigate and use new digital solutions effectively. You will also be responsible for gathering feedback from customers and sharing valuable insights with management to improve our services.
Key Responsibilities:
- Lead digital transformation by championing our app, website, and other services in our Branches and at community events.
- Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
- Engage in continuous learning to develop your digital expertise.
Requirements:
To succeed in this role, you will need to have a proven track record of advising customers on digital products and be passionate about digital adoption. Experience with QFA/APA qualification or being on the journey to achieving same is desirable but not essential.
Benefits:
We offer a range of benefits that prioritize work-life balance, including 23 days annual leave and excellent pension contributions. We also provide a substantial health insurance contribution, employee assistance program, and financial wellbeing coaches to support your overall wellbeing.
Join Our Team:
We are committed to building an inclusive and diverse workplace where everyone feels valued and supported. If you are passionate about digital transformation and enhancing customer experiences, we encourage you to apply for this exciting opportunity.
