Merchant Client Service Account Manager

8 hours ago

Dublin, Dublin City, Ireland beBeeAccount Full time €53,698 - €84,421
Job Overview

We are seeking an experienced account manager to provide comprehensive support to our merchant clients. Key responsibilities include:

  • Responding timely and effectively to client inquiries, including setting up online reporting and troubleshooting technical issues.
  • Maintaining accurate records of all client interactions using a sophisticated CRM tool.
  • Collaborating with internal teams to resolve client issues and implement process improvements.
  • Acting as a key support resource for Relationship Managers, providing insights and feedback to enhance client strategies.
  • Engaging in team projects aimed at process improvements and offering innovative ideas to streamline operations.
Key Qualifications

To be successful in this role, you will require:

  • Demonstrated experience in customer service, with a focus on delivering excellence in commerce or financial services environments.
  • Proven ability to meet key performance indicators (KPIs) and drive process improvements.
  • Exceptional communication skills, both verbal and written, with the ability to actively listen and understand client needs.
  • Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
Preferred Qualifications

Prior experience in payment processing, merchant services, and related procedures and products is preferred.

Work Schedule: In-Office Requirement: Must be willing to work in the office 5 days per week to foster collaboration and team synergy.

Bank Holiday Cover Required when necessary.

About Us: We offer a competitive total rewards package, including base salary, discretionary incentive compensation, paid time off, health insurance, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

About the Team: Our Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.

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