EU Customer Experience Engineer

2 weeks ago


Dublin, Dublin City, Ireland Amazon Full time

Are you an experienced professional looking for a challenging and impactful opportunity? This role offers the chance to contribute to the development and maintenance of high-availability services for EU customers.

BASIC QUALIFICATIONS
  1. Experience in software development or a related field with proficiency in at least one modern programming language such as Java, Typescript, Python, or Ruby.
  2. Knowledge of Linux, using the command line, basic administration, and computer networking fundamentals.
  3. Able to troubleshoot at all levels, from network to operating systems to software applications.
  4. Experience supporting cloud systems or other services, proficient in troubleshooting and anticipating problems affecting software system performance, reliability, or availability.
PREFERRED QUALIFICATIONS
  1. Excellent communication and problem-solving skills across languages.
  2. Experience operating 24x7 high-availability distributed software applications and performance tuning software applications to optimize fleet utilization.
  3. Strong understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic).
  4. Experience scripting operating system tasks in Bash, Python, etc., and with Infrastructure as Code (such as CDK, CloudFormation, Puppet, Chef, Ansible).
  5. Experience operating services in AWS.

As a member of the AWS Managed Operations team, you will have opportunities to work closely with global AWS teams to influence the evolution of AWS services and technology.



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