Cloud Security Support Professional
4 days ago
ENGINEERINGUK is a leading provider of cloud-based solutions, committed to delivering innovative and secure technology services to our customers. Our team of experts works closely with clients to understand their needs and provide tailored solutions that meet their business objectives.
Job Description
We are seeking a highly skilled Cloud Security Support Professional to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring they receive the best possible service experience. You will act as the 'Cloud Ambassador' across all cloud products, arming our customers with the required tools and tactics to get the most out of their product and support investment.
Key Responsibilities
- Learn and use groundbreaking technologies to provide unique solutions to customer needs
- Apply advanced troubleshooting techniques to resolve complex customer issues
- Partner with engineering teams to reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and customer technical support experience
Required Skills and Qualifications
- Ability to communicate effectively in English and Spanish (written and spoken)
- 2+ years of relevant experience in hardware security models
- Strong understanding of identity and access concepts and technologies
- Experience with broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more
Benefits
- Opportunity to work with a dynamic and innovative team
- Competitive salary and benefits package
- Professional development opportunities
- Flexible working arrangements
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