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Technical Help Desk Engineer

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

Role Overview

The Technical Help Desk Engineer will be responsible for providing technical support and assistance to users across the organization.

Key Responsibilities:

  • Respond to and resolve technical queries and issues via phone, email, and chat.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and deliver training programs to improve user skills and knowledge.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Proven experience in a help desk or technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Familiarity with service management tools and processes.