Front Office Manager
2 weeks ago
Job Description:
We are seeking a skilled and experienced Front Office Manager to join our team at the Newpark Hotel Kilkenny with Escape Health Club & Spa. As a key member of our Front Office Team, you will be responsible for ensuring the smooth operation of our reception area, providing exceptional customer service to our guests, and leading by example in terms of standards and performance.
Key Responsibilities:
- To oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
- To manage and lead a team of reception staff, providing guidance, support, and coaching as needed.
- To maintain high levels of guest satisfaction through prompt and efficient handling of guest queries.
- To anticipate and meet the needs of our guests, exceeding their expectations whenever possible.
- To develop and maintain a thorough knowledge of hotel standards, policies, and procedures.
- To communicate effectively with colleagues and management to ensure seamless service delivery.
- To participate in ongoing training and development programs to enhance skills and knowledge.
Requirements:
- Previous experience in a similar role or senior reception position is essential.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- A strong focus on customer service, with the ability to handle complaints and issues professionally.
- Ability to work under pressure, prioritize tasks, and manage multiple responsibilities.
- Flexibility to work weekends, weekdays, and varied shifts, including early mornings and late evenings.
Benefits:
- Ongoing staff training and development opportunities.
- Opportunity to partake in external courses and third-level education where applicable.
- Potential to advance within the company, with opportunities for career progression.
- Meals on duty, uniform, and other benefits as per company policy.
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