Process Optimization Expert

2 weeks ago


Dublin, Dublin City, Ireland beBee Careers Full time

About This Role

We are seeking an experienced Process Optimization Expert to join our Operations team at Cpl Healthcare. The successful candidate will play a key role in ensuring the efficient delivery of business-as-usual (BAU) activities.

You will conduct process optimisation, including conducting gap analyses and facilitating workshops with internal referents and experts to address operational business needs and challenges.

Leveraging technology to enhance customer journeys, optimize processes and drive digital innovation will be an essential part of your role.

You will assess customer needs, identify pain points and propose solutions for a seamless experience, focusing on automation and simplification to improve overall customer satisfaction.

Designing process workflow and publishing new procedures, building training materials on new tools and processes will also be key responsibilities.

Key Requirements

  • Bilingual French and English is mandatory for this position
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a cross-functional team environment
  • Proficiency in creating training materials and conducting training sessions
  • Experience in project management and system development


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