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Multilingual Content Reviewer

3 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are seeking a highly skilled Multilingual Content Reviewer to join our team at Cpl Healthcare. As a Content Reviewer, you will be responsible for investigating and resolving reported issues related to account support or potentially abusive content.

The successful candidate will have strong interpersonal skills, verbal and written communication skills, and empathy. They will also have the ability to make decisions, prioritize, solve problems, and work as part of a team.

Key responsibilities include:

  • Investigating and resolving reported issues via ticketing system
  • Enforcing clients' Terms of Use by monitoring reports of abuse on the site
  • Becoming knowledgeable about clients' products and community standards
  • Using market-specific knowledge to find scalable solutions to improve user experience
  • Gathering data to develop ways to improve overall user experience