Travel Claims Experts
1 day ago
About Us
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We have a strong presence in 80 countries, with over 30,000 colleagues worldwide.
We help organizations to regain health and productivity, guide consumers through the claims process, protect their brand and minimize business interruptions. Our commitment to doing the right thing is reflected in our values and purpose.
Job Overview
To manage and assess travel claims to ensure that a professional service is provided in compliance with client and regulatory requirements. This role involves technical excellence, strict application of client policy wordings, and effective communication with claimants.
Key Responsibilities
- Manage and assess travel claims in a professional manner, ensuring compliance with SLAs, client policy wordings, and regulatory requirements.
- Support team leaders with the technical development of colleagues, including identifying areas for improvement and implementing changes.
- Communicate effectively with claimants, providing clear information on the claims process and resolving any issues or concerns.
Core Tasks
- On-going management of the Work Action Log to identify and prioritize own workload.
- Assessment of travel claims, following CPC/FSA guidelines, client policy wordings, and SLAs.
- Maintenance of accurate and professional claim records, ensuring timely processing of claim payments.
- Identification of fraud, recoveries, and complaints at the earliest possibility, with referral to appropriate colleagues.
Skills & Qualifications
- Good knowledge of travel insurance products and policy wordings.
- Good understanding of the claim life cycle.
- Excellent analytical and numeracy skills, with attention to detail and focus on accuracy.
- IT literacy, with good knowledge of Word, Excel, and Notes.
- Excellent communication and interpersonal skills, with ability to work independently and demonstrate personal initiative.
Benefits
- Education contribution scheme.
- Colleague referral bonus incentive.
- Career development and progression opportunities.
- Tax saver travel scheme.
- Employee assistance program.
- Bike to work scheme.
- Discounted gym membership.
- Subsidized canteen.
- PHI and life cover.
Our Values
We are committed to doing the right thing, with a culture of caring that values diversity and inclusion. We provide a supportive environment that enables our colleagues to grow and develop their careers.
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