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Senior IT Change Analyst

3 weeks ago

Dublin, Dublin City, Ireland Tata Consultancy Services Full time
Service Management Role

The Senior Change Management Analyst will play a critical role in ensuring that new or changed services are introduced into the operation environment with minimum disruption while maximizing value.

Key Accountabilities:
  • Govern the change management process for the organisation, ensuring adherence to change policy and procedures.
  • Ensure that changes to assets are recorded and controlled appropriately.
  • Implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements.
  • Liaise with the delivery and programme teams to ensure the correct process and governance is followed, as per the agreed-upon plan, ensuring new or changing services have fully developed end-to-end Service Management Models based on agreed and defined Service Acceptance Criteria / Service Management requirements.

Skills and Qualifications
To succeed in this role, you will need:
  • Practical experience of Change Management processes in methodologies like ITIL, COBIT or DevOps-style incident and problem management processes.
  • Knowledge of configuration management processes.
  • Experience with Change Management tools, including ServiceNow.
  • Data analysis and reporting skills, with experience in tools such as PowerBI an advantage.

Benefits
TCS offers a competitive salary package, plus a range of benefits including pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.