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Service Delivery Manager
3 weeks ago
We are seeking a skilled leader to manage our client relationships and oversee a team of area managers. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of success in the service industry.
Key Responsibilities- Lead and support a team of area managers to ensure top-quality service delivery across multiple client sites.
- Built and maintain strong client relationships through regular communication and issue resolution.
- Oversee recruitment, training, and performance reviews to ensure team performance is met.
- Ensure compliance with health and safety standards on client sites.
- Work closely with internal teams to resolve issues quickly and provide excellent customer service.
- A minimum of 2 years' experience in a leadership role within the service industry.
- Excellent leadership and problem-solving skills.
- Ability to multitask and prioritize effectively.
- Customer-focused with excellent relationship management skills.
- Experience with KPIs, SLAs, and compliance audits.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
