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Account Management Professional

2 weeks ago

Portlaoise, Laois, Ireland Mondelez International Full time
Your Contributions

You will be responsible for managing customer escalations, resolving issues to ensure maximum satisfaction, and achieving business objectives through customer service targets and process improvements.

Additionally, you will work with the order fulfilment team to report on KPIs, analyzing root causes and implementing improvement initiatives. Your use of customer data will inform decision-making, maximizing service levels and sales.

You will be a team player, accountable, proactive, and flexible, with a strong focus on delivering productivity, service, and KPIs.