Global Payment Solutions Specialist

6 days ago


Dublin, Dublin City, Ireland Stripe Full time
Enterprise Support Specialist
Join our team at Stripe as an Enterprise Support Specialist and play a critical role in delivering exceptional support to our highest-value customers. As a key member of our Enterprise Support Team, you'll spend most of your time troubleshooting complex user issues, communicating with senior-level stakeholders, and owning business critical escalations and incidents.

Responsibilities
  • Provide top-notch support to our highest-value customers, resolving complex issues quickly and efficiently.
  • Develop expertise in all Stripe products and processes, enabling you to provide comprehensive support to our users.
  • Manage a portfolio of users, analyzing their support experiences and providing actionable insights to account teams.

Skills and Qualifications
To excel in this role, you'll need:
  • A strong background in customer support, with experience working with senior-level stakeholders.
  • Excellent analytical and problem-solving skills, with the ability to think critically and strategically.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

About Stripe
At Stripe, we're building a financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new opportunities. Our mission is to increase the GDP of the internet, and we're looking for talented individuals to join our team.

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