Retail Store Leader
7 days ago
As a Branch General Manager at Dfs Furniture, you will be responsible for leading your team to deliver an exceptional customer experience while driving the performance and growth of your store. This involves inspiring colleagues to fulfill customer needs, ensuring that every home is furnished with comfort, style, and care.
In this role, you will champion our company values: Think Customer, Be Real, and Aim High. You will create an engaging store environment that prioritizes exceptional service and team success. Your leadership will focus on delivering seamless customer experiences, analyzing customer NPS data, and identifying opportunities to consistently exceed expectations.
Key Responsibilities:
- Lead your team to deliver a seamless customer experience
- Analyze customer NPS data and identify opportunities to exceed expectations
- Drive performance by meeting key store targets and making smart commercial decisions
- Foster a positive, fun, and collaborative work environment
- Support team growth through coaching, regular one-to-ones, and development plans
- Evaluate store operational processes and ensure compliance with health, safety, and trading regulations
What We Offer:
If you are a passionate leader with strong customer service skills, we encourage you to apply. As a Branch General Manager at Dfs Furniture, you will have the opportunity to grow with our organization and develop your leadership skills. Our benefits include a competitive salary, retail bonus scheme, growth and training opportunities, leave, discounts, wellbeing perks, pension and savings, and life assurance and sick pay.
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