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Hospitality Services Manager
3 weeks ago
The Firm is seeking an experienced Hospitality Services Manager to oversee the Front Office department and deliver exceptional guest experiences. As a key member of the hotel's management team, you will be responsible for leading and managing a team of Front Office staff to ensure seamless delivery of guest services.
The ideal candidate will have at least two years' experience in a similar role and possess excellent leadership skills, with the ability to motivate and develop their team. They will also have strong communication and interpersonal skills, with the ability to work effectively with all stakeholders.
- Main Responsibilities:
- Develop and implement effective strategies to improve Front Office performance and efficiency
- Lead and manage a team of Front Office staff to ensure seamless delivery of guest services
- Collaborate with other departments to ensure smooth operation of hotel services
- Maintain accurate records and reports to inform business decisions
Key Requirements:
To be successful in this role, you will need to have:
- A proven track record of success in a similar Front Office management role
- Excellent leadership and team management skills
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Familiarity with hospitality industry standards and best practices
