Resort Hospitality Manager

4 days ago


Maynooth, Co Kildare, Ireland Kilkea Castle Hotel & Golf Resort Full time

Kilkea Castle Hotel & Golf Resort is a 140-bedroom resort set on 180 acres of landscape, gardens, and ancient woodland.

We are seeking an experienced Front of House Service Lead to join our team. The successful candidate will be responsible for ensuring consistent quality of customer service, providing guests with a memorable stay, and supporting team members on a daily basis with any queries and issues that may arise.

Key Responsibilities:

  • To lead and manage the front office team to achieve exceptional results and maintain high standards of customer service, quality, and safety.
  • Develop and implement strategies to drive revenue growth, improve customer satisfaction, and increase employee engagement.
  • Assist with the recruitment, training, and development of front desk staff to ensure they have the necessary skills and knowledge to deliver exceptional service.
  • Liaise with departments to ensure seamless operations and effective communication.
  • Analyze data and reports to identify trends, opportunities, and challenges, and develop action plans to address them.

Requirements:

  • Previous experience in a similar role in a 3 or 4-star hotel preferred.
  • Valid work permit for a minimum of 12 months is required.
  • Working knowledge of HotSoft or similar hotel software an advantage.
  • Professionalism and competency abilities in terms of operational/technical skills.
  • Efficiency in controlling departmental labour costs and in team development.
  • Problem-solving, leadership, and excellent customer service skills as well as punctuality in all aspects of work duties.


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