Operational Excellence Specialist

5 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
Job Overview

TN Ireland is seeking a highly skilled Operational Excellence Specialist to join our team. This role will provide support enabling Operations delivery against agreed standards and business requirements.

Key Responsibilities
  1. Monitor and enhance employee performance through coaching on quality and market-specific requirements.
  2. Support Market Team Leads to educate and develop all Reps.
  3. Prepare and distribute reports, perform data analysis to establish trends as requested.
  4. Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.
  5. Perform administrative duties as needed, support TL to establish Action Plan or Performance Improvement Plan to improve Reps quality performance.
Candidate Requirements
  • Fluent in Portuguese and English, with full cultural and linguistic understanding of the market.
  • Demonstrate track record providing 1:1 support to people with accuracy and empathy.
  • Proven experience assisting with implementation of complex operational procedures.
  • Track record developing and maintaining expertise on corporate policies and/or community standards.


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