Learning and Development Specialist
1 week ago
As a Learning & Development (L&D) Analyst at Northern Trust Corp, you will play a key role in maintaining and enhancing core processes related to L&D logistics, reporting, metrics, invoice management, communications, training facility management, and Learning Management System (LMS) maintenance. This position requires strong analytical and problem-solving skills, as well as excellent communication and organizational abilities.
Key Responsibilities:
- Maintain and enhance core L&D processes, including logistics, reporting, metrics, and communication.
- Act as an administrator on the Learning Management System (LMS), setting up and maintaining courses, classes, content testing, audit, and/or maintenance activities.
- Provide LMS support to stakeholders by responding to help tickets and email queries in a timely manner.
- Support local teams in EMEA with learning facilitation and design.
- Create, run, and distribute reports.
- Provide metrics to key stakeholders, such as attendance, survey results, e-learning metrics, etc.
- Identify and resolve simple to moderately complex issues, referring more complex problems to supervisors/experts.
- Contribute to the creation and maintenance of Standard Operating Procedures for all work processes.
- May coach team members on new skills and/or act as an onboarding buddy.
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