Customer Success Leadership Role

2 days ago

Dublin, Dublin City, Ireland beBeeLeadership Full time
Customer Success Leader

This senior leadership role focuses on scaling the customer success team to deliver exceptional value and drive long-term partnerships across the enterprise and mid-market customer base.

Key Responsibilities:
  • Develop and execute a regional customer success strategy, aligning closely with sales, product, support, and marketing teams.
  • Build and manage a high-performing customer success team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Collaborate with global CS leadership to ensure consistency across regional teams and define best practices that scale.
  • Own customer retention, expansion, and health metrics, driving renewals and identifying upsell opportunities through strong customer relationships.
Requirements:
  • 10+ years of customer success or account management experience in enterprise software, with at least 5 years in a leadership role.
  • Prior experience managing teams across EMEA and supporting a diverse international customer base.
  • Deep knowledge of the customer lifecycle, success planning, and digital adoption strategies.
  • Exceptional communication, interpersonal, and organizational skills.
  • Strong commercial acumen with experience supporting upsell, cross-sell, and renewal motions.
What We Offer:
  • Comprehensive benefits package including health insurance, dental, vision coverage, and wellness perks.
  • Pension/401k matching and country-specific benefits.
  • Flexible work arrangements and remote work options.
Join Our Team:

As a Customer Success Leader, you will be part of a dynamic team focused on delivering exceptional customer experiences and driving business growth. If you are passionate about customer success and have a proven track record of leading high-performing teams, we encourage you to apply.

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