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Parts Business Development Manager

1 week ago

County Kerry, Ireland Liebherr Container Cranes Ltd Full time

Spare Parts Department Overview

The Spare Parts Department plays a crucial role in ensuring the success of our organization. As a key member of this team, you will be responsible for developing the spare parts business and interacting with customers to address their inquiries and provide timely responses.

Responsibilities include:

  • Developing the spare parts business through effective sales strategies and customer engagement.
  • Managing customer relationships, including identifying customer requirements and resolving complaints in a fair and timely manner.
  • Processing and managing orders for customers, ensuring accuracy and efficiency.
  • Coordinating the development and distribution of parts to customers, taking into account financial impact, return issues, and warranty support.

Additional Responsibilities

  • Performing general administrative tasks, such as sales order management, invoicing, and stock adjustments.
  • Staying up-to-date with product knowledge, builds, and materials to effectively communicate with customers and colleagues.
  • Tracking and reporting on key department metrics to inform business decisions.

Requirements

  • A third-level degree qualification or trade in a relevant discipline or suitable experience (Engineering is preferred).
  • Manufacturing background is desirable.
  • At least one to two years' experience in a similar role.
  • Good working knowledge of Baan, LIKV, and Excel.
  • Expertise in sales procedures and best practices.
  • Proven ability to implement process improvement initiatives.
  • Service-minded, customer-focused, and team player with strong leadership skills.
  • Strong decision-making and problem-solving skills.