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Language Quality Assurance Specialist

1 week ago

Dublin, Dublin City, Ireland Cognizant Full time

We are looking for a highly skilled Language Quality Assurance Specialist to join our team at Cognizant. In this role, you will be responsible for evaluating the performance of the language model and ensuring that it meets the highest standards of quality.

About the Role

As a Language Quality Assurance Specialist, you will work closely with our team of Language Experts to monitor and evaluate responses quality for your locale. You will be responsible for identifying areas for improvement and collaborating with the cross-locale team to develop solutions.

Key Responsibilities
  • Evaluate the performance of the language model to ensure that it accurately understands user requests and provides relevant and useful responses.
  • Review and evaluate ratings to ensure that they are accurate and reliable.
  • Collaborate with the cross-locale team to develop language-specific evaluation guidelines and instructions.
  • Provide feedback and conduct quality assessments on evaluations and rewrites to ensure that human-generated data aligns with the linguistic nuances and expectations of each language.