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Customer Service Representative

2 weeks ago


Nenagh, County Tipperary, Ireland Aib Group Full time

As a Customer Service Representative at AIB Group, you will play a crucial role in delivering exceptional customer experiences and driving business growth. The successful candidate will possess excellent communication skills, a strong ability to build relationships, and a passion for providing tailored financial solutions.

The ideal candidate will be able to provide expert guidance and support to customers on sales and service-related queries, identify opportunities to enhance the customer experience, and champion digital enablement. They will also collaborate effectively across teams to achieve shared objectives and contribute to the organization's success.

AIB Group is committed to offering its employees choice and flexibility in how they work and live, with a hybrid working model that enables people to balance their time between working from home and the office. Some of the benefits include market-leading pension schemes, healthcare schemes, variable pay, employee assistance programs, family leave options, and two volunteer days per year.

  • Key Accountabilities:
  • Provide expert guidance and support to customers on sales and service-related queries.
  • Proactively identify and execute opportunities to enhance the customer experience and drive business growth.
  • Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience.
  • Collaborate effectively across teams to achieve shared objectives and contribute to AIB's success.