Customer Service Representative

4 days ago


Dublin, Dublin City, Ireland Tesco Ireland Full time
About the role
We are looking for a Customer Service Representative to join our team at Tesco Ireland. As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and ensuring that our customers have a positive shopping experience.

As a Customer Service Representative, you will be responsible for:
  • Responding to customer queries and resolving issues promptly and professionally.
  • Providing product information and recommendations to customers, highlighting the benefits and features of our products.
  • Handling customer complaints and concerns, using active listening skills to understand the issue and provide a resolution.
  • Working collaboratively with colleagues to ensure that the store is well-stocked and visually appealing.

You will need
To succeed as a Customer Service Representative, you will require:
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers from diverse backgrounds.
  • A high level of flexibility and adaptability, with the ability to work varied shifts, including evenings and weekends.
  • Basic mathematical skills, with the ability to handle cash and operate a point-of-sale system.
  • A positive attitude and a passion for delivering exceptional customer service.

What's in it for you
We offer a range of benefits to our Customer Service Representatives, including competitive pay rates, opportunities for career progression, and a comprehensive training program. If you are a motivated and customer-focused individual who enjoys working in a fast-paced retail environment, we would love to hear from you.

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