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Customer Service Director
2 weeks ago
About the Role
We are seeking an experienced Retail Store Leader to join our team at Winemark. This is a key leadership role that requires a strong passion for delivering exceptional customer service and driving sales growth.
Responsibilities and Accountabilities
- Operational Excellence: Ensure the efficient operation of the store, managing cash handling, stock, and payroll administration systems to the highest standards.
- Team Leadership: Develop and lead a high-performing team, providing coaching, guidance, and regular feedback to ensure excellent customer service and store performance.
- Customer Focus: Foster strong relationships with customers, understand their needs, and exceed their expectations by delivering a superior shopping experience.
- Problem Solving and Decision Making: Anticipate and resolve problems efficiently, using analytical skills and proposing effective solutions to meet company objectives.
Key Skills and Qualifications
- Education and Qualifications: Good standard of education, including 5 GCSEs with English Language and Maths or equivalent (Grade C or above), or 1 year of supervisory or management experience in a retail or customer-focused environment.
- Experience and Personal Qualities: Minimum 1 year of experience in a customer-focused environment, with excellent communication and interpersonal skills, and a pleasant, positive, and enthusiastic attitude.
