Heating and Plumbing Operations Manager
5 days ago
Cpl Healthcare is a reputable trade store seeking an experienced leader to oversee our thriving business. As General Manager Heating & Plumbing, you will be responsible for making strategic decisions regarding stock, purchasing, staffing, and logistics.
The ideal candidate will have previous experience in the Heating & Plumbing industry, with excellent leadership and communication skills. You will work closely with the managing director to drive operational success and ensure exceptional customer service.
Job Description
Key Responsibilities:
- Manage day-to-day operations, including staff rostering and security.
- Achieve assigned business targets, sales budgets, and KPIs.
- Develop and manage your team's performance.
- Monitor merchandising and stock levels, ensuring optimal stock loss and take control of discrepancies.
- Analyze market trends, visiting competitors' stores and monitoring media channels.
- Promote exceptional customer service, understanding customer needs and requirements.
- Maintain a safe and secure working environment.
Requirements
We are looking for a motivated leader with:
- Previous management experience in the Heating & Plumbing industry.
- Excellent communication and leadership skills.
- A strong focus on customer service and satisfaction.
- Ability to manage multiple projects simultaneously and work under pressure.
- Business acumen and adaptability in a fast-paced industry.
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