Retail Operations Manager
5 days ago
Job Overview
Fx2 Recruitment Ltd is seeking an experienced Retail Operations Manager to lead our Dublin store. As a key member of the team, you will be responsible for managing all aspects of store operations, driving sales, and ensuring exceptional customer service.
Main Responsibilities:
Operational Management: Oversee daily store operations, ensuring smooth and efficient functioning. Implement and maintain store policies and procedures, manage inventory levels, including ordering, receiving, and stocking merchandise.
Sales and Profitability: Develop and execute sales strategies to meet and exceed sales targets. Monitor and analyze sales performance, identifying areas for improvement, implement promotional activities and merchandising strategies to drive sales, manage budgets, and optimize expenses to maximize profitability.
Customer Service: Ensure a high standard of customer service is maintained at all times, handle customer inquiries, complaints, and feedback professionally and effectively, foster a customer-centric culture among staff.
Team Leadership: Recruit, train, and develop store staff, schedule and manage staff shifts to ensure adequate coverage, conduct regular performance reviews, and provide constructive feedback, motivate and inspire the team to achieve store goals.
Visual Merchandising: Ensure the store is visually appealing and well-presented, implement visual merchandising guidelines and standards, regularly update displays to reflect seasonal changes and promotions.
Reporting and Analysis: Prepare and submit regular reports on sales, inventory, and staff performance, analyze data to identify trends, and make informed business decisions, provide insights and recommendations to senior management.
Requirements:
Proven experience as a Store Manager or in a similar retail management role, strong leadership and team management skills, excellent interpersonal and communication skills.
Ability to analyze sales data and develop effective sales strategies, proficiency in inventory management and merchandising, strong problem-solving skills, and the ability to handle challenging situations.
Customer-focused with a commitment to delivering exceptional service, ability to work flexible hours, including weekends and holidays, proficient in using retail management software and MS Office.
Benefits:
Competitive salary and performance-based bonuses, health and wellness benefits, employee discount on store merchandise, opportunities for career growth and development.
About Fx2 Recruitment Ltd:
We are a leading recruitment agency specializing in retail and hospitality positions. We pride ourselves on providing exceptional candidate experiences and working closely with our clients to find the perfect fit for their teams.
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