Customer Support Technician

1 week ago


Dublin, Dublin City, Ireland Equinix Full time
About Us

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Our mission is to bring together and interconnect foundational infrastructure at software speed, enabling organizations to access all the right places, partners, and possibilities to scale with agility.

Our operations team plays a critical role in maintaining our critical facilities infrastructure and delivering best-in-class service to our data center customers.

Job Description

This role offers a unique opportunity for a highly motivated individual to join our close-knit team and contribute to our success. As a Data Center Customer Operations II, you will be responsible for installing customer equipment, conducting carrier circuit testing, and ensuring proper cable management.

You will also be responsible for supporting project fulfillment, completing assigned training, and responding to alarms in accordance with Equinix procedures.

Requirements
  1. Experience
    • Experience in Customer Service, Operation Centres, or Datacentres
    • Experience of Copper/Fibre Cabling techniques (Installation, Termination & Testing)
  2. Skills
    • Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/IP
  3. Education
    • Degree in IT preferred or equivalent experience


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