Quality Assurance Specialist

5 days ago


Dublin, Dublin City, Ireland CPL Full time

CPL, a pioneer in BPO solutions, is seeking a Quality Assurance Specialist to drive operational excellence. As a key member of our team, you will be responsible for ensuring seamless delivery of services to our clients.

Job Overview

The Quality Assurance Specialist will play a crucial role in maintaining the highest standards of quality in our operations. This includes monitoring and evaluating employee performance, providing coaching and guidance as needed, and driving process improvements to meet business objectives.

Key Responsibilities
  • Monitor and enhance employee performance through coaching and training on quality and market-specific requirements.
  • Support Market Team Leads in educating and developing all representatives.
  • Provide backup to the training department as needed.
  • Attend and participate in meetings to review results and drive process improvements.
  • Perform data analysis to establish trends and inform business decisions.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree.
  • Content moderation, Trust & Safety, and/or Content Quality Assurance related experience in the Social Media industry.
  • Proficiency in English (C1 or above).
  • Flexibility to work across shifts to effectively respond to and cover daily business needs.
  • Ability to rapidly adapt to changes as per business needs.
Benefits and Perks

We offer a comprehensive benefits package, including health insurance, 25 days annual leave, free meals/snacks, extensive training and development opportunities, access to Covalen's wellness programs, tax saver travel card, and bike-to-work scheme.



  • Dublin, Dublin City, Ireland CPL Full time

    The role of a Quality Assurance Specialist at Covalen is to provide support for the Operations team to deliver against agreed standards and business requirements. This involves driving the required knowledge, skills, and attitude of Representatives (Reps) to achieve agreed Quality Service Level Agreements (SLAs).Key Responsibilities:Monitor and enhance Rep...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Quality Assurance SpecialistExcellent opportunity for an experienced Quality Assurance specialist to work within our expanding supply chain team to develop our quality assurance activity. This new role will advance our QA program, working closely with our internal supply chain, compliance and product functions as well as external partners to develop our...


  • Dublin, Dublin City, Ireland CPL Full time

    Quality Assurance SpecialistExcellent opportunity for an experienced Quality Assurance specialist to work within our expanding supply chain team to develop our quality assurance activity. This new role will advance our QA program, working closely with our internal supply chain, compliance and product functions as well as external partners to develop our...


  • Dublin, Dublin City, Ireland Dole UK Ltd Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at Dole UK Ltd. The role of the Quality Assurance Specialist will involve ensuring that all fresh produce meets the highest standards possible.Key responsibilities include:Conducting quality inspections at various points within our production processMaking informed decisions based...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for monitoring and enhancing employee performance through coaching on quality and market-specific requirements.Monitors and evaluates employee performance to ensure alignment with company standards.Develops and...


  • Dublin, Dublin City, Ireland Nttdata Full time

    Ntt DATA seeks a Quality Assurance Specialist to ensure the integrity of data during migration from legacy systems to new platforms. As a Quality Assurance Specialist, you will be responsible for developing and executing test plans, test cases, and test scripts to guarantee data accuracy and completeness.Key Responsibilities:Develop comprehensive test...


  • Dublin, Dublin City, Ireland Oradeo Full time

    At Oradeo Recruitment, we are seeking a seasoned Quality Assurance Specialist with significant experience in main contractor/specialist subcontractor projects. The ideal candidate will possess strong analytical skills and ability to drive quality excellence.This exciting opportunity is available at one of Ireland's leading construction companies, offering...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for monitoring and evaluating employee performance, providing coaching assistance as needed to meet goals and expectations.The ideal candidate will have experience in content moderation,...


  • Dublin, Dublin City, Ireland Adswizz Full time

    We are seeking a Quality Assurance Specialist to join our team in Dublin, Ireland. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our streaming and in-vehicle audio entertainment platforms.The ideal candidate will have a strong background in software development, with expertise in Java and experience with...


  • Dublin, Dublin City, Ireland National Standards Authority of Ireland Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at the National Standards Authority of Ireland.As a Quality Assurance Specialist, you will play a key role in assisting management and division team members in the development and implementation of INAB accredited management systems.You will maintain and extend NSAI quality...


  • Dublin, Dublin City, Ireland Executive Edge Full time

    Job OverviewAt Executive Edge, we are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have extensive experience in food manufacturing environments and a strong background in quality assurance and food safety.The role involves working closely with the Technical Team and Production to ensure optimal food quality...


  • Dublin, Dublin City, Ireland Quanta Consultancy Services Ltd Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Quanta Consultancy Services Ltd. The successful candidate will be responsible for managing commercial product complaints and post-market vigilant monitoring processes.Main Responsibilities:Serve as the primary point of contact for commercial product complaints and...


  • Dublin, Dublin City, Ireland Cpl Resources - TEG Full time

    About the RoleCpl Resources - TEG, in partnership with our client Pfizer, is seeking a highly skilled Quality Assurance Specialist to join their team at their state-of-the-art site in Dublin. This is a contingent fixed-term contract opportunity for an on-site role.Key Responsibilities:Develop and maintain quality programs, processes, and procedures that...


  • Dublin, Dublin City, Ireland Quanta Consultancy Services Ltd Full time

    **Job Description:**We are seeking a Quality Assurance Specialist to join our team at Quanta Consultancy Services Ltd. As a key member of our Quality Team, you will be responsible for ensuring the highest standards of quality in our pharmaceutical organisation.**Key Responsibilities:**Serve as point of contact for commercial product complaints and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleAs a Quality Assurance Specialist at Cpl Healthcare, you will play a pivotal role in ensuring the delivery of high-quality services to our clients. Your primary responsibility will be to monitor and evaluate employee performance, providing coaching assistance as needed to meet agreed-upon quality standards.You will work closely with the...


  • Dublin, Dublin City, Ireland Ntt Data, Inc. Full time

    Job Description:Ntt Data, Inc. is seeking a highly skilled Quality Assurance Specialist to join our team.The successful candidate will be responsible for ensuring the quality and integrity of data during migration from legacy systems to new platforms.This individual will come up with test scenarios, approach on test data migration strategies and E2E...


  • Dublin, Dublin City, Ireland Quanta Consultancy Services Ltd Full time

    Quality Assurance Specialist - South-East, Ireland - 11 Months ContractDo you want to be involved with exciting pharmaceutical projects?When it comes to the development and production of veterinary vaccines, our pharmaceutical client has the largest centre in the industry worldwide and is a Centre of Excellence; employing more than 1000 people. They are...


  • Dublin, Dublin City, Ireland Fire1 Foundry Full time

    FIRE1 Foundry is a dynamic and innovative company, and we are looking for a talented Quality Assurance Specialist to join our team.About the RoleThis role will provide quality support with process development and change control across equipment design, process parameters, component control, and inspections.The successful candidate will have experience with...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job DescriptionData Quality Assurance Specialist - We are seeking a highly skilled German Language Data Quality Assurance Specialist to join our team. As a Specialist, you will be responsible for ensuring the accuracy and quality of annotated data.Key ResponsibilitiesEvaluate data quality and identify areas for improvement.Develop and implement procedures...


  • Dublin, Dublin City, Ireland ICDS Group Full time

    Job Description:In the role of Quality Specialist, you will be responsible for developing and implementing quality systems that meet business, regulatory, and customer requirements. Your focus will be on supply chain performance improvement initiatives, utilizing industry standards such as GDP and ISO.You will lead and participate in quality system...