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Technical Operations Specialist

1 week ago

Dublin, Dublin City, Ireland Temple Recruitment Full time
Job Overview

The Technical Operations Specialist will play a key role in supporting the company's technical operations, including help desk support, incident management, and problem resolution.

Key Responsibilities:
  • Provide timely and effective help desk support to internal customers.
  • Investigate and resolve incidents and problems in a timely and professional manner.
  • Collaborate with the IT team to identify and implement process improvements.
  • Document technical procedures and knowledge base articles to facilitate knowledge sharing.
  • Participate in on-call rotations to ensure 24/7 support coverage.
Requirements:

To succeed as a Technical Operations Specialist, you must possess the following skills and qualifications:

  • A strong technical background with at least 2 years of experience in technical support.
  • Proficiency in troubleshooting and resolving technical issues.
  • Knowledge of IT service management frameworks, including ITIL.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.