
Hotel Operations Manager
1 day ago
We are seeking a dedicated professional to lead our hotel operations, drive performance and excellence in customer service. The successful candidate will play a key role in mentoring staff, coaching on training and development, and setting high standards for outstanding service.
Key Responsibilities- Coach and mentor junior staff and management team to deliver exceptional service
- Oversee daily hotel operations with strong presence, providing hands-on support and resolving escalated queries
- Deliver excellence in customer service, ensuring every guest experience is of the highest standard
- Participate in leadership meetings and contribute to decisions on expansion and refurbishment plans
- Collaborate with sales and marketing teams to develop innovative ideas that drive revenue growth and enhance market presence
- Strong experience working from the ground up and as a leader in operations teams
- Proven ability to manage payroll budgets and reduce costs through efficient time and attendance management
- Experience in creating and rolling out SOPs, carrying out training for new and existing staff
- Confident decision-making and adaptability in changing priorities
- Free parking
- Food provided while on duty
- Employee Assistance Programme
- Staff Appreciation Initiatives and charity events
- Cycle to work scheme
- Development opportunities through Skillnet and collaboration with an experienced leadership team
- Complimentary dry cleaning of business attire
Our 4-star family-owned hotel in central Sligo offers a warm and welcoming guest experience. Located along the Garavogue river, we pride ourselves on creating a friendly and memorable stay for every guest. We are currently expanding our property with 56 new bedrooms due to open in Q2 2027.
All ApplicantsAll applicants should have a valid work permit.
Our hotel is an equal opportunities employer.
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