Application Support Engineer

1 week ago


Dublin, Dublin City, Ireland KennCo Full time
Job Description

KennCo Underwriting is a leading underwriting agency in Ireland, seeking a highly skilled Application Support Engineer to join their IT team. As a key member of the department, you will play a critical role in ensuring the seamless operation of the company's applications.

Key Responsibilities:
  • Provide Level 1 and Level 2 support for application-related issues.
  • Collaborate with senior network engineers and app support specialists to resolve complex technical issues.
  • Develop and implement knowledge base articles to improve customer-facing communications.
  • Analyze and troubleshoot application performance issues, identifying areas for improvement.
Requirements:
  • Bachelor's degree in Computer Science or a related field (STEM).
  • 2-4 years of experience in a similar role, preferably in the financial services industry (insurance sector).
  • Excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • A proven understanding of Microsoft Windows Server, SQL Server, and Hyper-V environments.


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