Technical Support Specialist

4 days ago


Dublin, Dublin City, Ireland BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time
Technical Support Specialist Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Brilliant Computers Citadel and Information Technology. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, including troubleshooting and resolving issues with desktops, printers, laptops, and other computer peripherals.

The ideal candidate will have excellent written and oral communication skills, as well as strong problem-solving abilities. You will work closely with our team to ensure timely completion of tasks and provide exceptional customer service.

Key Responsibilities:

  • Install, configure, and troubleshoot hardware and software issues
  • Provide technical support via phone, email, or in-person
  • Work effectively in a team environment to resolve complex technical issues
  • Maintain accurate records of technical issues and resolutions

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Excellent written and oral communication skills
  • Strong problem-solving abilities
  • Experience with IT help desk software and tools

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment


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