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Sales Professional with Technical Expertise
2 weeks ago
Job Overview:
Sales professionals with technical acumen play a vital role in our success, delivering expert advice and tailored solutions to meet customer needs.
Key Responsibilities:
- Drive Sales Growth: Convert sales opportunities through exceptional customer service and product expertise.
- Support Complex Enquiries: Serve as a key contact for internal and external customers, particularly for technical or complex queries.
- Interpret Parts Accurately: Ensure accurate parts sourcing, quoting, and delivery to meet customer expectations.
- Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
- Enhance Customer Experience: Provide regular updates and educate customers on the value of our products over competitors.
- Identify Opportunities: Analyze data to upsell and cross-sell complementary parts and services.
- Mentor and Develop: Support junior team members, sharing technical expertise to build team capability.
Requirements:
- Proven track record in technical sales or customer service
- Strong diagnostic and problem-solving abilities
- Excellent communication and negotiation skills
- Customer-centric mindset with resilience and goal orientation
- Ability to optimize sales opportunities and navigate CRM systems
- Team player with proactive and responsive attitude
