Customer Service and Underwriting Support Professional

2 weeks ago


Dublin, Dublin City, Ireland beBeeInsurance Full time €35,000 - €45,000

We are seeking a highly skilled Customer Service/Underwriting Support professional to join our team. As an Underwriting Assistant, you will play a vital role in supporting and servicing all lines of Business across Consumer and Commercial.

About the Role
  • Provide prompt and accurate support to new and existing customers by phone, email and post.
  • Investigate and resolve routine customer enquiries at first point of contact.
  • Analyze, screen and prepare Renewals for issuance.
  • Responsible for actively ensuring the retention of the customer base.
Key Responsibilities
  1. Collate, filter and prepare data in preparation for Offshore processing and respond to queries arising from same.
  2. Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner.
  3. Produce reports on an ad hoc basis.
  4. Contribute to the development and maintenance of standards, policies and procedures regarding customer service.
  5. Quality review testing on both offshore and local Processes to ensure CPC compliance.
Requirements
  • 1+ years' experience working in the insurance industry.
  • Hold a recognized MCC qualification or be working towards a recognised qualification.
  • Strong working knowledge of MS Office Applications.
  • Strong written and oral communicational skills supported by a friendly and outgoing disposition.


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