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Customer Experience Coordinator

2 weeks ago

Dublin, Dublin City, Ireland Flight Club Ireland Full time

Flying High in Dublin: Become a Part of Our Team

About Us

At Flight Club Dublin, we're revolutionizing the way people experience social darts. We're a fast-paced, exciting environment where innovation meets fun.

About the Role

We're seeking a highly motivated and experienced Duty Manager to join our team. As a Duty Manager, you'll be responsible for leading the venue both operationally and from a people perspective.

Key Responsibilities
  • People Management:
    • Employee Engagement: Lead the team to deliver exceptional customer experiences, achieve sales targets and drive operational excellence.
    • Training and Development: Develop and implement training programs to enhance employee skills and knowledge.
  • Operations Management:
    • Inventory Management: Manage inventory levels, monitor stock levels and maintain accurate records.
    • Compliance: Ensure compliance with health, safety and regulatory requirements.
  • Customer Experience:
    • Service Standards: Implement and maintain high standards of customer service, ensuring that customers receive exceptional experiences.
Requirements
  • Managerial Experience: Proven experience as a manager in a similar industry or environment.
  • Leadership Skills: Strong leadership skills, including the ability to motivate and develop teams.