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AWS Cloud Solutions Expert

2 weeks ago


Dublin, Dublin City, Ireland Amazon Full time

As a Cloud Support Engineer at Amazon, you will be part of a dynamic team that helps customers achieve their business objectives through cloud computing. This is an exciting opportunity to work with cutting-edge technologies and collaborate with top engineers from around the world.

Role Overview

You will be responsible for providing expert support to customers, leveraging your knowledge of cloud computing technologies to troubleshoot complex issues and deliver innovative solutions. Your ability to communicate effectively in English and Portuguese will enable you to interact with customers and colleagues from diverse backgrounds.

Main Responsibilities
  • Leverage your expertise to resolve customer issues and provide exceptional support
  • Collaborate with AWS teams to reproduce and resolve customer issues
  • Develop and maintain documentation and knowledge base articles
  • Participate in training and professional development programs to enhance your skills and stay up-to-date with industry trends
  • Contribute to process improvements and initiatives that enhance customer satisfaction and experience
Requirements

To succeed in this role, you must have:

  • A strong background in cloud computing technologies and systems administration
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Familiarity with networking technologies and protocols
  • Experience with scripting and programming languages such as Python, Node.js, or PowerShell
About Amazon

Amazon is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and do not discriminate based on race, gender, age, disability, or any other protected characteristic.