ICT Infrastructure Expert

3 days ago


Dublin, Dublin City, Ireland Kildare County Council Full time

Job Description

The Role

We are seeking an experienced Technical Support Officer to join our IT department. The successful candidate will be responsible for providing second-level technical support for the IT infrastructure within the council.

  • Provide technical support for the IT infrastructure, including networks, servers, printing, desktop/laptop, and mobile systems.
  • Work closely with other IT colleagues in the IT department and third-party vendors on the provision of technical support to Council staff and Council Members.
  • Ensure that Kildare County Council's ICT Infrastructure operates efficiently, performs to agreed targets, and delivers a secure and compliant platform for citizens, council members, and council staff.
  • Support the strategic objectives of Kildare County Council.
  • Use ITIL best practices.

Responsibilities

  • Support the ICT infrastructure environment, including networks, servers, printing, desktop/laptop, and mobile systems.
  • Provide Tier 2 technical support and work closely with the Senior Technical Support Officer (Grade 6).
  • Ensure that the IT Operations function acts as the liaison between the Council and suppliers and also as a supplier of services in its own right.
  • Work on identified IT projects assigned.
  • Assist IT Staff where requested.
  • Liaise with relevant internal departments across the Local Authority.
  • Prepare documentation and reports as appropriate.
  • Work independently while adhering to procedures and policies.
  • Communicate effectively with the end user to resolve issues.
  • Support the device lifecycle from purchase, configuration to decommission.
  • Respond to incidents and requests logged onto the IT helpdesk system.


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