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Director of Group Reservations
3 weeks ago
Reservations Manager Job Opportunity
We are seeking a professional and detail-oriented Reservations Manager to join our team. As a key member of our reservations function, you will be responsible for managing group reservations, ensuring seamless service delivery, and driving revenue growth.
This is an excellent opportunity for someone with a passion for hospitality and customer service. If you have a keen eye for detail, strong organizational skills, and excellent communication abilities, we encourage you to apply.
Key Responsibilities:- Evaluate and respond to group enquiries in a timely and efficient manner
- Develop and maintain effective relationships with clients, hotel teams, and external partners
- Manage group bookings from quotation to check-out, ensuring smooth execution and minimal issues
- Maintain accurate records, reports, and documentation as required
- Upsell and recommend hotel facilities to drive revenue growth and enhance the guest experience
Please note that this role requires flexibility, including occasional weekend and bank holiday cover.
Requirements:
The ideal candidate will possess:
- At least three years' experience in a hotel reservations or sales environment
- A strong understanding of hospitality operations, group reservations, and revenue management principles
- Excellent communication, interpersonal, and problem-solving skills
- A high level of numeracy and attention to detail
- Fluent English language skills, both written and verbal
Benefits:
We offer a range of benefits, including:
- Meals on duty
- Uniforms provided
- Tax Saver / Bike To Work schemes
- Refer a friend scheme
- Employee of the month recognition
- Designated Learning & Development programmes
- Progression opportunities within the company