Global Incident Resolution Lead

7 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
Key Responsibilities
  • Incident Management: Respond to escalations from squads and vendors, including escalated alerts from our monitoring stack. Own, execute, and drive the Incident Management processes to resolution using strong facilitation, planning, and time management.
  • Root Cause Analysis: Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts, knowing when to escalate without sacrificing SLA commitments.
  • Communication: Communicate the incident status, resolution, and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators.
  • Culture Development: Drive a culture that reduces repeat incidents, helping to join the dots up through shared learning.


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