Global Incident Resolution Lead
7 days ago
- Incident Management: Respond to escalations from squads and vendors, including escalated alerts from our monitoring stack. Own, execute, and drive the Incident Management processes to resolution using strong facilitation, planning, and time management.
- Root Cause Analysis: Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts, knowing when to escalate without sacrificing SLA commitments.
- Communication: Communicate the incident status, resolution, and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators.
- Culture Development: Drive a culture that reduces repeat incidents, helping to join the dots up through shared learning.
-
Incident Resolution Lead
3 days ago
Dublin, Dublin City, Ireland Stripe Full timeAt Stripe, we're looking for a highly skilled Incident Resolution Lead to join our team of experts in managing digital crises. As a key member of our global operations team, you will be responsible for leading incident response efforts, driving root cause analysis, and developing processes to prevent similar incidents from occurring in the future.About the...
-
Global Crisis Resolution Lead
3 hours ago
Dublin, Dublin City, Ireland J.P MORGAN S.E Dublin Branch Full timeJob OverviewWe are seeking a skilled Global Crisis Resolution Lead to join our team at J.P. Morgan S.E Dublin Branch. As a key member of our organization, you will play a critical role in managing global crises and ensuring the best possible outcomes for our customers and business.Key ResponsibilitiesManage global incidents and crises, utilizing strong...
-
Incident Management and Resolution Lead
7 hours ago
Dublin, Dublin City, Ireland CPL Full timeRole Overview">We are seeking a highly skilled Incident Management and Resolution Lead to join our team in Dublin.The successful candidate will be responsible for managing incidents and problems that arise, working closely with technical leads to resolve them efficiently.Your Key Responsibilities">Incident and Problem Management: You will be responsible for...
-
Cloud Incident Resolution Expert
2 hours ago
Dublin, Dublin City, Ireland Amazon Full timeThis role requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems.You must be a...
-
Global Incident Response Director
4 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe are a collaborative, inclusive, and innovative organization, striving to empower each other and create a space where each of us can spark our next great idea. As the Senior Manager, Incident Management, you will lead, mentor, and develop a global, follow-the-sun team of incident managers, overseeing incident resolution to minimize customer and business...
-
Customer Incident Resolution Specialist
1 week ago
Dublin, Dublin City, Ireland Amazon Full timeAs a Support Engineer on the AWS Incident Response team, you will play a critical role in driving down event duration through operational excellence, current best practices, and incident management tooling. The team is Amazon's central defense against large-scale incidents.You will have full visibility on all AWS services and limitless opportunities to learn...
-
Global Incident Response Specialist
7 hours ago
Dublin, Dublin City, Ireland Amazon Full timeWe're looking for a talented Support Engineer to join our AWS Incident Response team. As a member of this team, you'll be responsible for leading critical issue resolution and call management efforts, analyzing recurring platform issues, and implementing long-term preventative measures.About the RoleIncident Response: Respond to high-priority incidents and...
-
AWS Incident Response Team Lead
7 days ago
Dublin, Dublin City, Ireland Amazon Full timeJob OverviewThe AWS Incident Response (AIR) team is Amazon's central defense against large-scale incidents. We drive operational excellence across all of Amazon businesses, delivering best-in-class Incident Management.A Support Engineer on the team has full visibility on all AWS services and limitless opportunities to learn as we work with AWS internal teams...
-
Incident Management Strategist
4 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeVistaPrint is a design and marketing partner to millions of small businesses worldwide. We're striving to make great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on-the-go.As the Senior Manager, Incident Management, you will oversee the Incident Management team...
-
Incident Management Lead
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCpl Healthcare is a leading provider of healthcare services, and we are committed to delivering exceptional results for our clients. We are currently seeking a skilled Incident Management Lead to join our Production Services Operations team.Job Overview:In this role, you will be responsible for guiding all problems through the incident management process,...
-
Incident Management Lead
7 hours ago
Dublin, Dublin City, Ireland CPL Full timeAbout the RoleThis is an exciting opportunity to join our agile team as an Incident Management Lead. As a key member of the Production Services Operations Team, you will be responsible for guiding all problems through the incident management process, including problem intake, triage, investigation, internal business stakeholder communications, resolver...
-
Incident Resolution Expert
7 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout the TeamThe AWS Incident Response (AIR) team is Amazon's central defense against large-scale incidents and drives operational excellence across all of Amazon businesses. Our key offering to Amazon is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, current...
-
AWS Incident Resolution Expert
4 days ago
Dublin, Dublin City, Ireland Amazon Full timeAbout the Team:Our team is dedicated to delivering exceptional support and incident management services to our customers. We pride ourselves on being proactive, responsive, and solution-focused, always striving to improve our processes and outcomes. With a diverse range of technical expertise and backgrounds, we create a collaborative and inclusive...
-
Incident Response Leader
7 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland is looking for an Incident Response Leader to lead our incident response efforts. As a key member of our Global Support team, you will be responsible for providing strategic leadership, technical expertise, and direction to incident response efforts.You will collaborate with cross-functional teams to drive issue resolution, prioritize and manage...
-
Incident Response Lead
7 days ago
Dublin, Dublin City, Ireland Tn Ireland Full timeSecurity Incident Response Team LeadWe are seeking an experienced leader to join our Security Incident Response Team as a Security Incident Response Team Lead. As a key member of the team, you will be responsible for leading responses to security incidents, coordinating a cohesive response across multiple teams, and providing security engineering solutions....
-
3/21/2025 A Support Engineer
2 weeks ago
Dublin, Dublin City, Ireland Amazon Full timeSupport Engineer - Incident Management, AWS Incident Response (AIR)Job ID: 2865353 | Amazon Development Centre Ireland LimitedAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly...
-
Dublin, Dublin City, Ireland Amazon Full timeIncident Management Engineer, AWS Incident Detection and ResponseJob ID: | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global Support...
-
Major Incident Manager
24 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeMajor Incident Manager - Chase UK, DublinLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:38f6d2abe215Job Description:Join our rapidly expanding Chase brand as a Major Incident Manager, where you'll manage incidents in a high transaction throughput technology context. We're seeking a customer-focused, analytical thinker who...
-
Major Incident Manager
1 week ago
Dublin, Dublin City, Ireland J.P MORGAN S.E Dublin Branch Full timeJob Description There's never been a more exciting time to work in Technology; we have built a cloud native bank and we want to give talented people like you, an opportunity to work with us at the leading edge. The teams we build are as diverse and culture rich as the communities we serve, and we consider that to be a foundation stone for our thriving...
-
Senior Incident
4 weeks ago
Dublin, Dublin City, Ireland Workday, Inc. Full timeSenior Incident & Escalation ManagerApply remote type Flex locations Ireland, Dublin time type Full Time posted on Posted Yesterday job requisition id JR-0093528Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the...