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Home Care Operations Manager
2 weeks ago
As a highly organized and detail-oriented Home Care Coordinator/Scheduler, you will play a pivotal role in ensuring the day-to-day operations of our office run smoothly. This involves managing administrative tasks, supporting office staff, and coordinating care assistants' schedules on a daily basis using our Bluebird Care rostering system.
Key Responsibilities:
- Ensure timely and safe delivery of care to customers by allocating field-based care staff appropriately.
- Address operational issues related to customer care calls and provide support to all office staff as needed.
- Provide administrative support to various areas of the office, including general office duties and report preparation.
- Serve as the first point of contact for care staff and clients, answering phone calls and responding to emails.
Duties and Accountabilities:
- Answer incoming calls in a professional and knowledgeable manner.
- Coordinate care assistants' schedules daily using Bluebird Care's rostering system.
- Maintain accurate records, organize files, and update databases as required.
- Liaise with the Supervisor to ensure sufficient care staff are recruited to meet business needs.
- Process changes to customers' care and support plans, ensuring adequate cover for timely delivery.
- Use IT systems to allocate care staff to provide care and support to customers.
- Take part in the out-of-hours emergency on-call rota after receiving full training and assessment.