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IT Configuration Expert
2 weeks ago
We are seeking an experienced IT professional to manage configuration options for our cloud-based Document Management System (DMS) and third-party document processing products that integrate with it.
In this role, you will be responsible for participating in troubleshooting, problem resolution, and enhancements, including raising and tracking vendor support requests.
Responsibilities:- Manage Configuration Options: Manage configuration options for the cloud-based Document Management System (DMS) and third-party document processing products that interact with it.
- Troubleshooting and Problem Resolution: Participate in troubleshooting, problem resolution, and enhancements, including raising and tracking vendor support requests.
- Testing and Validation: Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.
- Stakeholder Interaction: Engage with internal stakeholders to understand their needs and gather feedback to inform product development and enhancements.
- Product Training: Support the Training team in conducting training sessions to ensure staff are proficient in using the product and aware of new features or updates.
- Documentation: Create and maintain detailed documentation of configurations, changes, and testing procedures.
The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.
