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Motor Sector Service Delivery Expert
1 week ago
We are seeking a skilled Motor Sector Service Delivery Expert to join our team at Executive Edge. As a key representative of our commitment to quality service and customer care, you will be responsible for ensuring customer satisfaction through efficient service delivery. Your expertise in coordinating service appointments, communicating with customers, and managing service operations will be invaluable in achieving this goal.
The successful candidate will have previous experience in a similar role, preferably within the automotive industry. Strong organizational and problem-solving skills, along with excellent communication and interpersonal abilities, are essential for success in this position. Proficiency in service management software and Microsoft Office Suite is also necessary.
Your key responsibilities will include:
- Managing service operations to ensure timely and efficient delivery
- Coordinating with technicians and customers to resolve issues and provide updates
- Communicating effectively with customers regarding service appointment schedules and estimated completion times
- Providing cost estimates and seeking approval for repairs or additional work
- Preparing and processing detailed repair orders and invoices
- Maintaining accurate records of service history and customer interactions
- Processing payments and resolving billing inquiries