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Guest Experience Coordinator

1 week ago

Maynooth, Co Kildare, Ireland Glenroyal Hotel Leisure & Spa Full time

Role Overview:

This role is an excellent opportunity for a motivated and enthusiastic individual to join our team as a Reservations Agent. You will be responsible for handling all incoming reservations, responding to queries, and providing information about our hotel facilities and services. If you have excellent communication skills, a friendly telephone manner, and a passion for delivering exceptional customer service, we would love to hear from you.

Key Responsibilities:

  1. To deal with all incoming reservations via phone, email, and web in a professional and friendly manner.
  2. To have a friendly telephone manner to deal with all incoming calls.
  3. To understand the importance of selling rooms and upselling upgrades and food and beverage at the hotel.