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Customer Journey Manager
2 weeks ago
This role is responsible for driving strategic development of a world-class, end-to-end customer experience across the digital ecosystem.
About the Role:- Foster collaboration between various business functions to deliver global CX projects
- Work closely with the Global Customer Experience Product Owner and UX Lead to ensure alignment on goals, needs, and vision
- Develop a data-driven optimization roadmap by leveraging data and insights
- Lead the transformation of digital journeys through partnerships with creative leads, content creators, and agency partners
Key Qualifications:
- Proven track record of driving digital strategies in high-tech companies marketing to B2B customers
- Experience in creating digital strategy opportunity assessments and plans incorporating audience activation and engagement tactics
- Strong leadership skills with the ability to drive end-to-end agile projects
- Familiarity with web marketing analytics platforms like Google Analytics or Adobe Analytics
- Understanding of SEO and demand gen concepts and best practices