Education Administrator

3 days ago


Dublin, Dublin City, Ireland Cambridge Education Group Full time

About the Role

The Programme Coordinator will be responsible for ensuring students receive a first-rate education experience that is efficient, effective and responsive to changing circumstances.

This will involve working with lecturers to develop timetables, supporting faculty, organizing face-to-face workshops, online tutorials and assessments.

Central to the role will be the support of our students who are undertaking part-time postgraduate programmes while balancing busy clinical commitments and family responsibilities.

The post holder will be in regular contact with students and will require strong organization and communication skills to work persuasively and tactfully with an international team of tutors and staff.

We are headquartered in Dublin and operate a hybrid working model whereby we ask for two days in the office. However, we are flexible and want to attract the best staff regardless of location.

Key Responsibilities

  • Act as a point of contact for students, tutors and other members of the team, dealing with enquiries and providing support
  • Work with a team of tutors to ensure the smooth delivery of weekly tutorial sessions
  • Assist with induction events and prepare information packs for incoming students
  • Sensitively deal with student requests for learning support and mitigating circumstances
  • Prepare programme reports for iheed and accrediting university committees
  • Assist with marketing, as and when required, to promote increased applications and high retention rates
  • Take responsibility for the maintenance of accurate student records, including liaison with the Registrars office of the relevant accrediting university
  • Organise the receipt, collation and distribution of student assignments/projects for marking by internal and external examiners
  • Co-ordinate the receipt, collation and distribution of examination papers between iheed, accrediting University and External examiners
  • Production of letters and results transcripts to be sent to students

Required Profile

  • Educated to degree level or above
  • Experience in an education / education administration role
  • Evidence of effective team working
  • Experience of maintaining clear and accurate records
  • Flexible and open to change
  • Strong organisation and communication skills
  • Ability to meet tight deadlines
  • Strong interest in supporting learners
  • Excellent written and oral communication skills
  • High level of accuracy and a methodical approach to work
  • Sensitivity of working with people from a wide range of cultures
  • Good IT skills including word processing and spreadsheet packages
  • Adaptable and flexible
  • Customer focused


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