Senior Leadership Team Member

2 weeks ago


Maynooth, Co Kildare, Ireland beBeeManagement Full time

Job Title: Practice Manager

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This leadership role oversees the smooth and effective running of a dental practice, ensuring high standards of patient care, regulatory compliance, and operational excellence. The successful candidate will work closely with senior management while managing administrative systems, supporting team performance, and driving continuous improvements.

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The key responsibilities of this role include:

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  • Operations: Ensure optimal clinic productivity by overseeing the patient journey and ensuring the reception team is effectively managing the appointment book (liaising with the group diary manager). Maintain a high standard of cleanliness and organization throughout all clinical and non-clinical areas. Take overall responsibility for the day to day running of the IT system setup. Ensure practice equipment is serviced and maintained to the required frequency, and contracts are in place. Liaise with senior management on management, operational issues, and performance.
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  • Staff Management: Manage all HR issues including induction, training and performance evaluations while ensuring staff are aligned with our values and culture of the practice. Maintain clinical and administrative staff rosters, annual leave, sick leave, and resourcing to ensure the clinic is fully staffed at optimal levels at all times. Plan and execute an effective communication model, including staff meetings, individual meetings, and feedback sessions to ensure communication flows freely between senior management and front-line staff.
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  • Customer Service Management: In line with our brand values, trust and kindness, ensure the team build trusting and caring relationships with all patients and take all reasonable steps to ensure their comfort during their patient journey. Monitor clinic performance, including patient wait times, treatment outcomes and overall patient satisfaction. Oversee the management of patient complaints, resolving issues in a timely and professional manner.
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  • Sales: Drive practice growth by managing and monitoring treatment plan acceptance, patient conversions, and follow-ups. Train and support staff in effective communication and patient education to increase case acceptance and retention. Collaborate with dentists and treatment coordinators to present high-value treatment plans in a patient-friendly, ethical manner. Track key performance indicators (KPIs) related to production, new patient numbers and treatment acceptance. Liaise with the marketing department to attract and retain patients, ensuring alignment with sales goals.
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Qualifications & Experience: Bachelor's degree in management, business administration or a related field. Minimum of 3 years of experience in management. Strong communication and interpersonal abilities. Strong leadership and team management skills.

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Compensation, Work Schedule & Benefits: Competitive salary based on experience. Standard hours are Monday through Friday, from 8:00 AM to 5:00 PM (may vary depending on patient demand and staff scheduling). Flexibility may be offered depending on the candidate's experience and practice needs.


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